Shipping Policy

Last updated: April 28, 2026

At JM Nova Shop, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays may require additional processing time.

During high-demand periods, promotions, or holidays, processing times may be extended.

2. Shipping Time

Estimated delivery times vary depending on your location:

• United States: 5–12 business days
• Canada: 5–12 business days
• International Orders: 7–21 business days

Delivery times are estimates only and are not guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout based on destination and shipping method selected.

Free shipping promotions may be offered at certain times and are subject to change.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email if tracking is available for your shipment.

5. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

JM Nova Shop is not responsible for packages shipped to incorrect addresses provided by the customer.

If you notice an address mistake, please contact us immediately at:

Email: support@jmnovashop.com

6. Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, JM Nova Shop is not liable for shipping delays, lost packages, or stolen packages after delivery.

If your tracking shows "delivered" but you did not receive your package:

• Check with neighbors or household members
• Contact your local carrier
• Contact us for assistance

7. Customs, Duties, and Taxes

International customers may be responsible for customs fees, import taxes, or duties imposed by their country.

JM Nova Shop is not responsible for these additional charges.

8. Delivery Refusal

If a customer refuses delivery of an order, shipping charges and any return fees may be deducted from any eligible refund.

9. Damaged Packages

If your order arrives visibly damaged, please contact us within 48 hours of delivery with photos of the package and product.

10. Contact Us

If you have any shipping questions, please contact:

Email: bprofetional@gmail.com
Business Name: JM Nova Shop